There is a $25 setup fee (per file) for having AbacusNext do the upgrade, or you can do the upgrade yourself by following the steps below. How to request an Upgrade for your QuickBooks file If you have additional questions regarding returns and refunds, please call 800-4-INTUIT (80).If you need to upgrade your QuickBooks file to a more recent version, you will need to have an Authorized Contact complete and submit the request from the Portal (this is required even if you want to upgrade the file yourself). Your license will be deactivated and you will no longer be able to use the product. Refunds for electronically delivered QuickBooks products can be requested by replying to your order confirmation email.

Since there is no physical product shipped, you are not required to send anything back to the Returns Department. You will be required to uninstall and remove the application from your computer. You have 60 days from the purchase date to obtain a refund for product downloads, product unlocks, and all other electronically delivered Intuit media. If you activated a license and still need to cancel it, we would refer you to Intuit to request credit for the license. If you activate your license, we can no longer resell it and it is permanently registered to you. Include a copy of the retail purchase receipt in order to be eligible for a refund.įor QuickBooks Pro and Premier Plus: We can only accept licenses for a refund if it has NOT been activated. Refunds for products purchased directly from can be requested by replying to your email order confirmation email.įor marketplace purchases: If the product was purchased through ebay, newegg, Jet.com, eBay or Amazon marketplaces you must return the product to these marketplaces within 30 days.

However, your license will be deactivated and you will no longer be able to use the product. You are not required to physically return the product to Intuit in order to obtain a refund of your purchase price. Except for certain QuickBooks software listed below, you must return the product and include a copy of the packing slip in order to be eligible for a refund.Įxceptions for QuickBooks Pro, Premier, and Enterprise Solution software: Defective items can be exchanged within 30 days. All hardware purchased must be in factory sealed condition, must be approved for RMA prior to return and will no longer be eligible for refund if returned in opened condition. For direct orders: If the product is purchased directly from through the Web, mail, or over the phone, you have 30 days from the date of your order to be eligible for a refund under the satisfaction guarantee.

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